Refund and returns policy

Our Refund and Returns Policy aims to provide a transparent and reliable shopping experience. We accept return or refund requests within a reasonable period after the product has been received, provided the item is in perfect condition, unused, undamaged, and includes all original components.

To initiate a return, the customer must contact us with the order number, reason for the return, and photos of the product if required. Once the request is approved, we will provide instructions for sending the item back. The customer is responsible for return shipping costs unless the return is due to our error or a defective product.

Once the returned item is received, our team will inspect it. If it meets the required conditions, we will issue a refund using the same payment method used for the purchase. Processing times may vary depending on the bank or payment platform.

Shipping costs are non‑refundable, except in cases where the return is due to a defective product or an error on our part. Returns of customized, made‑to‑order, or personalized items are not accepted unless they are defective.

If the product arrives damaged due to transportation, the customer must notify us within 48 hours of delivery and provide photos of the packaging and the damaged item. This is necessary to file a claim with the shipping carrier.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.